Gartner Research

IT Score Reveals 3 Critical Issues That Application Leaders Must Address

Published: 28 April 2022

Summary

Our IT Score data shows that application leaders need to improve their maturity in workforce management, software delivery and integration. Application leaders should use the IT Score for Applications to assess their organizations’ maturity levels and prioritize improvement in these three areas.

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Overview

Key Findings
  • Application leaders rated most of the activities in the Build and Customize Products and Applications objective as important. However, their testing and release practices are low in maturity, compromising software delivery.

  • Application leaders ranked activities in Integrate Platforms, Products and Applications as important but low in maturity, constraining their ability to deliver value faster, improve customer experiences and speed innovation.

  • Application leaders scored activities in Workforce Strategy and Talent Management as important, but low in maturity, undermining success in developing and managing people.

Recommendations

Application leaders looking to increase the maturity and effectiveness of their organization must:

  • Enhance software delivery by upgrading

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Analysts:

Mike West

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