Published: 28 April 2022
Knowledge management is more crucial than ever. Hybrid work requires reliable access to expertise and knowledge resources. Without a well-articulated strategy and clearly defined framework, KM initiatives fail. Technical professionals responsible for KM can avoid failure by creating these resources.
Knowledge management has taken on a new urgency due to changing patterns of work. In response, organizations are undertaking new and ambitious KM initiatives, most of which will fail.
The root causes of failure in KM are a lack of strategy and structure. Without a well-defined vision, identified business drivers and established KM principles organized into a defining structure, sustainable KM will not be achievable, and associated initiatives are doomed from the outset.
Successful knowledge management programs must support four foundational activities: converse, capture, curate and circulate. These are facilitated by four key enablers: people, process, technology and governance.
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