Gartner Research

Critical Capabilities for Application Performance Monitoring and Observability

Published: 08 June 2022


APM and observability tools provide visibility into the digital experience that optimizes user engagement. Use cases now include security, and OpenTelemetry portends a new type of standardization. With many tools available, I&O leaders must identify their critical capabilities.

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Key Findings
  • A surge in online channel demand and delivery continues unabated, even as the pandemic appears to slow. Interest in application performance monitoring and observability tools remains high, as does innovation in the market.

  • An increase in well-publicized and damaging security breaches has led some APM and observability vendors to add security capabilities, most often a type of runtime application self-protection.

  • The CNCF-curated OpenTelemetry distributed tracing standard is nearing completion and is becoming widely supported.The third element of the standard, logs, is due by the end of 2022, at which time the first version will be complete. Many vendors represented in

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  • Alibaba Cloud
  • Amazon Web Services
  • Broadcom
  • Cisco (AppDynamics)
  • Datadog
  • Dynatrace
  • Elastic
  • Honeycomb
  • IBM (Instana)
  • ManageEngine
  • Microsoft
  • New Relic
  • Oracle
  • Riverbed (Aternity)
  • SolarWinds
  • Splunk
  • Sumo Logic
  • VMware (TO)
  • Business Analysis
  • Root Cause Analysis
  • ITService/Infrastructure Monitoring
  • ADDP
  • RASP
  • Behavior Analysis
  • IT Operations
  • Security Operations
  • Digital Experience Monitoring
  • DevOps/AppDev
  • Application Owner/Line of Business
  • SRE/Platform Operations

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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