Gartner Research

Emerging Technologies: Why Product Leaders Should Address the Explainable Artificial Intelligence Opportunity

Published: 14 June 2022

Summary

Explainable AI offers product leaders a differentiation to the black-box nature of AI-based solutions that can make them seem nontransparent. Explainable AI addresses the evolving regulatory and compliance landscape. With explainable AI, product leaders maximize EBIT on existing AI investments.

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Overview

Key Findings
  • Lack of transparency remains a critical challenge of using artificial intelligence (AI).

  • Products and services will face regulatory and compliance push from the authorities around AI explainability.

  • AI talent acquisition is mainly focused on expertise in model development and training data preparation.

Recommendations

For product leaders to utilize the impact on emerging technologies and trends on products and services:

  • Integrate machine learning (ML), machinereasoning (MR) and data explanations across product engineering and line of business (LOB) as a standard practice, in order to eliminate AI transparency-related failures.

  • Spearhead AI toolkit development, adopting explainability aspects to address the developing regulatory landscape.

  • Hire AI talent

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Analysts:

Tarun Rohilla

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