Gartner Research

Emerging Technologies: Why Product Leaders Should Address the Explainable Artificial Intelligence Opportunity

Published: 14 June 2022


Explainable AI offers product leaders a differentiation to the black-box nature of AI-based solutions that can make them seem nontransparent. Explainable AI addresses the evolving regulatory and compliance landscape. With explainable AI, product leaders maximize EBIT on existing AI investments.

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Key Findings
  • Lack of transparency remains a critical challenge of using artificial intelligence (AI).

  • Products and services will face regulatory and compliance push from the authorities around AI explainability.

  • AI talent acquisition is mainly focused on expertise in model development and training data preparation.


For product leaders to utilize the impact on emerging technologies and trends on products and services:

  • Integrate machine learning (ML), machinereasoning (MR) and data explanations across product engineering and line of business (LOB) as a standard practice, in order to eliminate AI transparency-related failures.

  • Spearhead AI toolkit development, adopting explainability aspects to address the developing regulatory landscape.

  • Hire AI talent

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Tarun Rohilla

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