Gartner Research

Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide

Published: 14 June 2022


As the pace of change in the DCO/HIMS market accelerates, organizations need help identifying providers that can meet their future digital platform needs. Sourcing, procurement and vendor management leaders should use this research to evaluate the global and regional capabilities of major providers.

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Key Findings
  • The new normal brought by digital business demand, a shift toward agility, infrastructure as a code and automation requires fast change and low-cost IT services, while addressing specific needs for every business. Cloud and digital transformation accelerate throughout organizations, making DCO/HIMS the foundation and cloud transformation the catalyst.

  • DCO/HIMS providers continue to make significant investments and strategy changes to support digital products and services, IoT platforms and intelligent automation for digital platform management. Although differentiating the leading providers from the followers’ stiff organizations is challenging, it’s vital for cost optimization, innovation, business value and resiliency.

  • The biggest challenges for organizations

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  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • Dell Technologies
  • Deloitte
  • DXC Technology
  • Ensono
  • Fujitsu
  • HCL Technologies
  • Infosys
  • Kyndryl
  • NTT Inc.
  • Orange Business Services
  • Samsung SDS
  • Tata Consultancy Services
  • T-Systems
  • Unisys
  • Wipro
  • Mainframe Services
  • ERP Hosting
  • Private Cloud Hosting Services
  • Hybrid Infrastructure MS (HIMS)
  • DC Transformation/Cloud Migration
  • North America Capabilities
  • Europe Capabilities
  • Asia/Pacific Capabilities
  • Legacy DCO Deal
  • ERP-Led Deal
  • Cloud-Driven DC Transformation
  • North America DCO/HIMS Deal
  • Europe DCO/HIMS Deal
  • Asia/Pacific DCO/HIMS Deal

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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