Published: 27 June 2022
This research helps sourcing, procurement and vendor management leaders evaluate SAP S/4HANA application service providers’ capabilities associated with four key use cases: assessment and planning, technical migration, business transformation, and application management and evolution services.
Included in Full Research
Slower-than-expected S/4HANA adoption among current SAP ERP customers and challenging business conditions due to pandemic-induced business slowdown have prompted service providers to hone their services to align with the use cases presented here.
Gartner estimates about 60% of net new SAP S/4HANA customers work with providers in a “greenfield” capacity. Existing SAP customers, however, are more actively pursuing “brownfield” or hybrid implementation services to expedite deployment and reduce risks.
The cost of implementation together with resource attrition and talent shortages presents challenges for clients as they engage providers for S/4HANA seeking assessment, migration, transformation and support services.
Sourcing, procurement and
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Strategic Planning Assumption
- DXC Technology
- HCL Technologies
- NTT DATA
- Samsung SDS
- Tech Mahindra
- Impact Assessment and Planning
- Technology Enablement
- Industry and Process Expertise
- Organizational Change Management
- Operational Excellence
- Continuous Improvement
- Business Responsiveness
- Assessment and Planning Services
- Business Transformation Services
- Application Management and Evolution Services
- Technical Migration Services
Gartner Recommended Reading
Note 1: SAP S/4HANA Resources in Countries or Subregions
Critical Capabilities Methodology