Gartner Research

Critical Capabilities for SAP S/4HANA Application Services, Worldwide

Published: 27 June 2022


This research helps sourcing, procurement and vendor management leaders evaluate SAP S/4HANA application service providers’ capabilities associated with four key use cases: assessment and planning, technical migration, business transformation, and application management and evolution services.

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Key Findings
  • Slower-than-expected S/4HANA adoption among current SAP ERP customers and challenging business conditions due to pandemic-induced business slowdown have prompted service providers to hone their services to align with the use cases presented here.

  • Gartner estimates about 60% of net new SAP S/4HANA customers work with providers in a “greenfield” capacity. Existing SAP customers, however, are more actively pursuing “brownfield” or hybrid implementation services to expedite deployment and reduce risks.

  • The cost of implementation together with resource attrition and talent shortages presents challenges for clients as they engage providers for S/4HANA seeking assessment, migration, transformation and support services.


Sourcing, procurement and

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  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • delaware
  • Deloitte
  • DXC Technology
  • EY
  • Fujitsu
  • HCL Technologies
  • IBM
  • Infosys
  • LTI
  • PwC
  • Samsung SDS
  • SAP
  • TCS
  • Tech Mahindra
  • Wipro
  • Impact Assessment and Planning
  • Technology Enablement
  • Industry and Process Expertise
  • Organizational Change Management
  • Operational Excellence
  • Continuous Improvement
  • Business Responsiveness
  • Assessment and Planning Services
  • Business Transformation Services
  • Application Management and Evolution Services
  • Technical Migration Services

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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