Gartner Research

Critical Capabilities for Cloud ERP for Service-Centric Enterprises

Published: 14 July 2022


Application leaders supporting ERP in service-centric companies seek varying capabilities based on their industry and size. Use this research to evaluate vendor offerings against typical use cases and create a shortlist that best matches your service-centric needs.

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Key Findings
  • Application leaders are seeking composable ERP platforms that allow their organizations to assemble and adopt a combination of business capabilities.

  • Product functionality is one of the most important factors for service-centric organizations when evaluating such suites. Besides that, different size organizations have different functional needs, which leads to different vendor shortlists.

  • The service-centric cloud ERP landscape is rapidly evolving as the functions embedded in these solutions start to align with more advanced enterprise needs like extended planning and analysis (xP&A) or composable architecture support.


Application leaders supporting ERP in service-centric companies should:

  • Use this research as a starting point for

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  • FinancialForce
  • Infor
  • Microsoft (Dynamics 365)
  • Microsoft (Dynamics 365 Business Central)
  • Oracle (Fusion Cloud ERP)
  • Oracle (NetSuite)
  • Sage Intacct
  • SAP (Business ByDesign)
  • SAP (S/4HANA Cloud)
  • Workday
  • Financial Management
  • Order-to-Cash
  • Human Resources
  • Procurement
  • Extended Planning and Analysis
  • Composable Platform
  • Advanced Technology
  • Complex Corporate Requirements
  • Support/SI/Methodology
  • Geographic Coverage
  • Lower Midsize Enterprises
  • Upper Midsize Enterprises
  • Large Enterprises
  • Global Enterprises

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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