Gartner Research

Critical Capabilities for Warehouse Management Systems

Published: 01 August 2022


Choose the right WMS by using the highlighted nine critical capabilities across five different use cases to appropriately align with your levels of operational complexity and sophistication. Supply chain technology leaders can use this research to compare specific WMS products.

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Key Findings
  • Innovation continues to distinguish warehouse management system (WMS) offerings. New capabilities are emerging, such as advanced analytics and machine learning, employee engagement, and robotics integration. Other capabilities are maturing, such as usability, composability, implementation tools and material handling automation support.

  • The polar opposite extremes of WMS support for the simplest Level 1 and the most complex and automated Level 5 use cases contrast vendors and solutions dramatically.

  • WMS technical architecture has become a more important consideration for new WMS buyers who seek flexibility, adaptability, composability, usability and affordability.


Supply chain technology leaders responsible for selection of warehouse management solutionsfor supply chain

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  • Blue Yonder
  • Ehrhardt Partner Group (EPG)
  • Generix Group (Generix WMS)
  • Generix Group (SOLOCHAIN)
  • Infor
  • Körber (K.Motion Warehouse Advantage)
  • Körber (K.Motion Warehouse Edge)
  • Made4net
  • Manhattan Associates (Manhattan Active WM)
  • Manhattan Associates (SCALE)
  • Mantis
  • Mecalux
  • Oracle
  • Reply
  • SAP
  • Softeon
  • Synergy Logistics
  • Tecsys
  • Vinculum
  • Core WMS
  • Extended WMS
  • Usability
  • Analytics/BI
  • Implementation Tools
  • Adaptability
  • Supporting Technologies
  • Material Handling Integration
  • Simplicity
  • Level 1 Warehouse Operation
  • Level 2 Warehouse Operation
  • Level 3 Warehouse Operation
  • Level 4 Warehouse Operation
  • Level 5 Warehouse Operation

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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