Gartner Research

2023 Planning Guide for the Digital Workplace

Published: 10 October 2022

Summary

With the compounding pressures of recession and inflation, increasing work productivity is critical. In 2023, technical professionals responsible for communications, collaboration and end-user technologies must optimize existing investments and apply new technologies to drive employee productivity.

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Overview

Key Findings
  • With current economic pressures, enabling efficient and effective hybrid work will present technical challenges for communications, collaboration and end-user computing in 2023. Organizations that can successfully apply work technologies that promote equitable and inclusive employee experiences, regardless of user location, will achieve productivity advantages over organizations that cannot.

  • With the mainstream transition to Microsoft 365, enterprises will shift their focus to organizing and governing information in Microsoft 365 and enabling effective hybrid work. Risk-averse organizations that have not yet commenced Microsoft 365 implementations will cautiously and diligently migrate their data and workloads aligned with their cloud office strategies

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