Published: 17 October 2022
Enterprises are exposed to significant business continuity risks when critical applications and services are severely compromised or stop working altogether. IT leaders must mitigate these risks by adopting a strategy to build enterprise digital immunity.
The Gartner Overcoming the Barriers to Digital Execution Survey found that nearly half of respondents (48%) state that the primary objective of their digital investments is to improve the customer experience.CEOs expect IT leaders and their teams to frame and set an agenda for superior quality that ensures that their customer experience (CX) won’t be compromised by defects or system failures.
In another Gartner survey, 46% of software engineering leaders were most concerned about balancing feature delivery, technical debt, bugs and risk.A resilience-focused strategy will allow to balance delivery velocity and quality to maximize the value delivered to clients.
Continuous innovation
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Analysts:
Joachim Herschmann, Jim Scheibmeir, Manjunath Bhat, Thomas Murphy
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