Gartner Research

3 Ways to Organize Digital Commerce Teams and Technology Across Geographies and Brands

Published: 09 November 2022

Summary

While some businesses operate as a single brand in a single region — or sell similarly between regions — many are multibrand, multiregion and multi-business-model. Application leaders must select the right model for managing complex digital commerce organizational demands.

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Overview

Key Findings
  • Organizations have difficulty scaling commerce operations globally, or managing multiple brand channels simultaneously due to organizational and technology challenges.

  • Organizations undergoing considerable expansion through M&A activity inherit a complex technical and organizational environment that they must consolidate and operate in a more cost-effective way.

  • Organizations need to consider strategic, cultural and business-model requirements to find the best solution. There is no single, optimal approach.

Recommendations

Application leaders responsible for digital commerce strategies should:

  • Assess the organization’s current and desired positions on a spectrum from highly centralized to highly federated organizational (and business) models. This will help to decide the best-fit model for

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Analysts:

Mike Lowndes

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