Gartner Research

Market Guide for Corporate Legal Operations Technology

Published: 25 January 2023

Summary

Organizations are employing technology to drive productivity in a cost-conscious environment, but navigating a varied operations technology market remains a challenge for legal functions. This market guide helps legal leaders identify the best solution for their workflows.

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Overview

Key Findings
  • On the demand side, the legal tech market continues to converge around core capabilities such as e-billing and spend management, external matter management, internal service management, and workflow and automation.

  • The convergence around these use cases and their potential interconnections have prompted some solution vendors to pursue more holistic suites of solutions, although many narrow, specialist solutions also vie for legal leaders’ attention and budget.

  • While several vendors support a broad range of legal operations workflows, no single vendor delivers exhaustive capabilities across every category, forcing departments to weigh trade-offs and distinguish between overlapping suites and best-in-breed solutions.

Recommendations

Legal leaders, including

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Analysts:

Zack Hutto

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