Published: 12 April 2023
Case work is ubiquitous in government, but often enabled by highly customized legacy case management systems that impede agility and integration. Government CIOs can use composable application design to build reusable enterprise case management products that aid integrated government service models.
Case work is the predominant workstyle of government, and modernization of legacy custom-built case management systemsis an opportunity to improve cross-government services integration.
Increased government adoption of low-code application platforms enables composable and modular interoperable case management systems.
The growing ranks of business technologists and the use of fusion teams can act as “force multipliers” to increase the pace of digital innovation for case management.
Government CIOs focused on digital transformation and innovation should:
Gain support from program executives for an adaptable, modular set of services to satisfy multiple case management functions (case management as a service [CMaaS]). This can be achieved
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