Gartner Research

Critical Capabilities for Analytics and Business Intelligence Platforms

Published: 17 April 2023


Data and analytics leaders should provide optimal analytics experience to multiple personas for collaborative decision making. This research will help guide their choices of vendor solutions in the analytics and BI space.

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Key Findings
  • Multipersona users — including analytics developer, business analyst, augmented consumer and data scientists — are all using analytics and business intelligence (ABI) platforms for different purposes, requiring more comprehensive ABI solutions that converge capabilities from data science and machine learning platforms.

  • Governance concerns are rising as multiple ABI platformsare introduced into organizations and as different teams use ABI tools to define metrics with their own business logics.

  • Self-service analytics doesn’t meet the promise of business value, and organizations are looking for more prebuilt analytics content to better serve the users.


To maximize value from the use of analytics, BI and data

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  • Alibaba Cloud
  • Amazon Web Services
  • Domo
  • GoodData
  • Google
  • IBM
  • Incorta
  • Microsoft
  • MicroStrategy
  • Oracle
  • Pyramid Analytics
  • Qlik
  • Salesforce (Tableau)
  • SAP
  • SAS
  • Sisense
  • Tellius
  • ThoughtSpot
  • TIBCO Software
  • Zoho
  • Analytics Catalog
  • Automated Insights
  • Collaboration
  • Data Preparation
  • Data Science Integration
  • Data Source Connectivity
  • Data Storytelling
  • Data Visualization
  • Governance
  • Metrics Store
  • Natural Language Query
  • Reporting
  • Business Analyst
  • Augmented Consumer
  • Data Scientist
  • Analytics Developer

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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