Gartner Research

Consult the Board: Productivity Gain Through Process Automation

Published: 24 April 2023

Summary

This 2-minute Consult the Board survey summary features perspectives from 23 Gartner Research Board for Global CIOs members regarding their expected productivity gain through process automation. It highlights members’ expected gain in specific areas, such as process improvement and robotic process automation (RPA), and the expected time duration to achieve the gain.

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Overview

What are members’ views on future value realization potential for process automation and at what speed are they seeing the realization of such initiatives?

  • More than one-third of the respondents (8 of 22, or 36%) expect that process automation will increase productivity by 10% to 20% for general administration and sales full-time equivalent (FTE) employees.

  • Slightly less than half of the respondents (10 of 22, or 45%) aim to reach their expected productivity gain in two to three years.

  • Among the areas leading to process automation’s value realization, RPA or intelligent robotic process automation (iRPA) has the highest average contribution

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