Published: 08 May 2023
The past five years have highlighted that change is the norm. Between globally disruptive events and technologies, the definition of service value will change. Sourcing, procurement and vendor management leaders must ensure that contracts have flexibility to address future challenges.
Metaverse technologies will disrupt the definition of presence, allowing simultaneously separated physical and virtual presences, that will challenge current concepts of dedicated person service delivery and potentially undermine the historic “labor arbitrage people at scale” outsourcing model.
Environmental sustainability is now a high business priority for CEOs, as the global crisis imperative demands aligned environmental performance action from sourcing functions.
Disruptive new technologies such as hyperautomation and AI will challenge the traditional labor-based definition of value.
Sourcing, procurement and vendor management (SPVM) leaders must:
Avoid lock-in to long-term contracts. If managed service contract durations exceed three years, ensure that you have
Analysts:
Allan Wilkins, DD Mishra, Gunjan Gupta, Brett Sparks, Rajib Gupta, Alan Stanley
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