Gartner Research

3 Steps for HRBPs to Make Performance Evaluations Fair and Effective

Published: 09 May 2023

Summary

Ensuring fair and effective performance evaluations is crucial for HRBPs. We help HR professionals implement end-to-end strategies, including targeted behavioral ratings, multirater assessments and using data in calibration sessions to avoid bias, reduce errors and achieve accurate evaluations.

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Overview

Key Findings
  • Managers are biased toward outcomes over behaviors during performance evaluations, which results in 21% of employees receiving the wrong rating.

  • Only 33% of organizations involve employees’ peers in performance evaluation, and just 25% involve teams.

  • Hybrid work has decreased managers’ visibility into employee work patterns, as confirmed by 69% of HR leaders.

  • Although managers understand calibration sessions are held to ensure fair assessment for all employees in the same role, they can make unintentionally biased decisions. HRBPs who leverage data to support the calibration discussion can mitigate bias and position their business units to make fairer performance decisions.

Recommendations

To make performance evaluation

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