Published: 23 May 2023
Awarded innovation ranges from better processes, networks, robotics, automation and AI to marketplaces, financial inclusion and cross-industry business models. CIOs can learn how to broaden their thinking and examine inspiring examples.
CSPs are working on innovations across many domains and technologies:
Main business objectives for innovations were: improving customer experience, operational efficiency and network operations, followed by digital transformation and ESG/sustainability.
AI/ML with big data was the most used technology area, followed by network technologies, architecture modernization and different digitalization technologies.
Winners of the 2022 CSP EOI awards focused on automating network operations, creating data marketplaces and pushing the limits of sustainable back-end connectivity.
CSPs need to continue to focus on innovations during the current period of economic uncertainty to ensure long-term sustainable business performance and growth.
CSPs should use the ideas from
Analysts:
Juha Korhonen, Jouni Forsman, Susan Welsh de Grimaldo, Pulkit Pandey
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