Gartner Research

Best CSP Innovation: Gartner Eye on Innovation for CSP Awards Winners 2022

Published: 23 May 2023

Summary

Awarded innovation ranges from better processes, networks, robotics, automation and AI to marketplaces, financial inclusion and cross-industry business models. CIOs can learn how to broaden their thinking and examine inspiring examples.

Included in Full Research

Overview

Key Findings

CSPs are working on innovations across many domains and technologies:

  • Main business objectives for innovations were: improving customer experience, operational efficiency and network operations, followed by digital transformation and ESG/sustainability.

  • AI/ML with big data was the most used technology area, followed by network technologies, architecture modernization and different digitalization technologies.

  • Winners of the 2022 CSP EOI awards focused on automating network operations, creating data marketplaces and pushing the limits of sustainable back-end connectivity.

Recommendations
  • CSPs need to continue to focus on innovations during the current period of economic uncertainty to ensure long-term sustainable business performance and growth.

  • CSPs should use the ideas from

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