Gartner Research

2023 CEO Survey: Culture Change Expectations for Executives

Published: 08 June 2023

Summary

Forty-five percent of CEOs plan a culture change in the next three years, mostly around people and social responsibilities, accountability and adaptability. Gartner’s five steps for culture change guide executive leaders on how to lead their organizations through these CEO desired changes.

Included in Full Research

Overview

Key Findings
  • Forty-five percent of CEOs intend to make significant if not deep changes to their culture over the next three years. Another 48% intend to fine-tune their culture. Ninety-three percent of CEOs expect culture change.

  • The top dimensions of culture CEOs intend to change are people and social responsibility, accountability and adaptability.

Recommendations

Executive leaders striving to guide the culture change:

  • Commit to the journey of changing culture by using the five steps of culture change.

  • Define what the culture shifts of people and social responsibility, accountability and adaptability mean for your organization using a From/To/Because model.

  • Operationalize the new dimensions of culture by

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