Published: 19 June 2023
Gartner’s digital workplace maturity assessment data shows that 60% of digital workplaces are still modernizing their workplace infrastructure, and few have achieved great digital employee experience. Application leaders can use our DEX blueprint to transform work for greater business outcomes.
Application and digital workplace leaders lack a cohesive and comprehensive way to describe, promote and advance their digital workplace strategies to improve the digital employee experience (DEX).
Most digital workplace strategies are technology-driven and vendor-influenced, leading to poor alignment with the unique needs of each organization and different employee personas.
Most digital workplace teams are ill-equipped to support and scale the growing number of business technologist and fusion team activities.
Investing in DEX is critical to delivering beyond IT-focused outcomes and achieving organizationwidetotal experience (TX) outcomes.
To mature their strategies and improve DEX, application leaders responsible for the digital workplace must:
Communicate
Clients can log in to view the entire document.
Analysts:
Jason Wong, Matt Cain, Jim Murphy, Mike Gotta, Tim Nelms, Dan Wilson
Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.
Our independence as a research firm enables our experts to provide unbiased advice you can trust.
Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.
Our research practices and procedures distill large volumes of data into clear, precise recommendations.
We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.
We offer one-on-one guidance tailored to your mission-critical priorities.
We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.
Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.
Gartner clients can log in to access the full library.
Join your peers for the unveiling of the latest insights at Gartner conferences.
©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.
