Published: 19 June 2023
Gartner’s digital workplace maturity assessment data shows that 60% of digital workplaces are still modernizing their workplace infrastructure, and few have achieved great digital employee experience. Application leaders can use our DEX blueprint to transform work for greater business outcomes.
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Application and digital workplace leaders lack a cohesive and comprehensive way to describe, promote and advance their digital workplace strategies to improve the digital employee experience (DEX).
Most digital workplace strategies are technology-driven and vendor-influenced, leading to poor alignment with the unique needs of each organization and different employee personas.
Most digital workplace teams are ill-equipped to support and scale the growing number of business technologist and fusion team activities.
Investing in DEX is critical to delivering beyond IT-focused outcomes and achieving organizationwidetotal experience (TX) outcomes.
To mature their strategies and improve DEX, application leaders responsible for the digital workplace must:
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