Gartner Research

2Q23 LLMs and Generative AI: U.S. Healthcare Payer Perspectives

Published: 20 June 2023


In a May 2023 survey, most healthcare payer organizations report that large language models powering ChatGPT-like generative AI tools will significantly impact the industry. These survey insights help CIOs detail use case priorities, timeframes to implement and actions taken with these technologies.

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Key Findings
  • According to the May 2023 Gartner Healthcare Payer Research Panel Survey, 55% of healthcare payer CIOs and technology leaders think large language models (LLMs) will have a transformative or disruptive impact on the healthcare industry overall. However, 75% think these technologies will not have the same level of impact on their own organizations.

  • Top LLM use cases in early implementations include natural language analytics, empathy and tone refinement, and language translation.

  • Top LLM use cases under exploration include code generation, member self-service and first-draft member communications.

  • While the majority of payers are formally assessing LLM use cases, they also recognize the

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Mandi Bishop

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