Published: 20 June 2023
In a May 2023 survey, most healthcare payer organizations report that large language models powering ChatGPT-like generative AI tools will significantly impact the industry. These survey insights help CIOs detail use case priorities, timeframes to implement and actions taken with these technologies.
According to the May 2023 Gartner Healthcare Payer Research Panel Survey, 55% of healthcare payer CIOs and technology leaders think large language models (LLMs) will have a transformative or disruptive impact on the healthcare industry overall. However, 75% think these technologies will not have the same level of impact on their own organizations.
Top LLM use cases in early implementations include natural language analytics, empathy and tone refinement, and language translation.
Top LLM use cases under exploration include code generation, member self-service and first-draft member communications.
While the majority of payers are formally assessing LLM use cases, they also recognize the
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