Published: 22 June 2023
As hype around ChatGPT-like generative AI solutions continues, HR leaders have various considerations around their goals, use cases, investment plans, concerns and guidance. HR leaders can use this report to benchmark and subsequently decide what role generative AI may play in their HR strategy.
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Use cases are emerging to incorporate generative AI into HR technology solutions. Examples include HR support and assistance to the workforce, analytics and onboarding.
Many HR leaders are considering how to invest in accessing this new technology for the HR function. They are open to implementing generative AI such as ChatGPT with their existing provider at no cost (32%), with a new service provider (24%), by building their own solutions (24%) and by including it in their roadmap or as a future purchasing criterion (24%).
Despite interest in generative AI, HR leaders have concerns about data privacy and security
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