Gartner Research

Innovation Insight for Item-Level RFID in the Transformation of the Retail Store

Published: 26 June 2023


Inventory accuracy and proactive stock management have seen renewed focus in retail as store-based fulfillment processes continue to scale. Item-level RFID is a critical contributor to addressing this need. Retail CIOs must evaluate various use cases to apply this technology in their organizations.

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Key Findings
  • RFID continues to see traction beyond pallet- and case-level tracking in the retail supply chain toward item-level implementations in the store, with a variety of execution benefits, including inventory accuracy over 98%.

  • Soft-line categories like apparel, fashion, footwear and luxury, the traditional playground for item-level RFID implementations, continue to lead overall industry adoption.

  • Segments such as beauty and cosmetics have more recently started to gain benefits of item-level inventory control.

  • The business case for grocery, which has lagged behind, is gathering momentum by advancements in tag readability and costs and the rising importance of sustainability initiatives.


Retail CIOs evaluating item-level RFID

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Sandeep Unni

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