Gartner Research

Hype Cycle for Digital Care Delivery Including Virtual Care, 2023

Published: 17 July 2023

Summary

This Hype Cycle identifies and tracks digital innovations and market solutions for optimizing and transforming the way in which healthcare providers deliver clinical care. CIOs can use this research to assess the value and impact of new technologies and solutions shaping investment strategies.

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What You Need to Know

Healthcare providers are adjusting strategy and operations in response to business drivers, such as cost optimization, increased consumer expectations, clinical staff shortages and new funding models. For many, the transformation of clinical care is at the heart of a new strategic plan that is enabling a shift from traditional care venues, to digitally enabled clinical services and business models. This shift comes as new market entrants, such as retailers and digital giants, offer a range of digital-first direct-to-consumer health and wellness services.

This Hype Cycle highlights virtual care and other innovations that optimize and transform healthcare provider

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The Hype Cycle: Understanding the pitfalls and opportunities of innovations

How does a Gartner Hype Cycle™ work?

A Gartner Hype Cycle provides an objective map that helps you understand the real risks and opportunities of innovation, so you can avoid adopting something too early, giving up too soon, adopting too late, or hanging on too long. Every Hype Cycle includes five phases:

The innovation trigger starts when an event, like a technological breakthrough or a product launch, gets people talking.

The peak of inflated expectations is when product usage increases, but there’s still more hype than proof that the innovation can deliver what you need.

The trough of disillusionment happens when the original excitement wears off and early adopters report performance issues and low ROI.

The slope of enlightenment occurs when early adopters see initial benefits and others start to understand how to adapt the innovation to their organizations.

The plateau of productivity marks the point at which more users see real-world benefits and the innovation goes mainstream.

The Hype Cycle is more than just a diagram. You also get:

Evidence-backed insight

Hype Cycles tap into deep research, surveys and conversations with technology suppliers and Gartner clients.

An analysis of objective and value

The y-axis measures expectations. The x-axis relates them to the proven value of that innovation over time.

A long-term view

It often takes between three and five years for an innovation to move through the Hype Cycle, but some fall off along the way.

Gartner Hype Cycle is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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