Gartner Research

Critical Capabilities for Clinical Communication and Collaboration

Published: 02 August 2023


Clinical communication and collaboration systems enhance care team effectiveness and optimize nursing and allied health operations. Healthcare provider CIOs and clinical leaders should consider these critical capabilities when evaluating and selecting CC&C vendor solutions.

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Key Findings
  • Clinical communication and collaboration (CC&C) systems are mobile platforms that clinicians, care teams, support staff, patients and caregivers use to collaborate on treatment and care activity within ambulatory, acute, postacute and virtual care venues.

  • CC&C systems improve situational awareness by capturing and sharing patient information at the point of care and during care transitions.

  • CC&C systems represent the convergence of conventional inpatient communications, such as telephony and paging, with modern channels enabled by mobility and Internet of Things (IoT) — such as secure messaging, alarms and notifications, critical results viewing, and virtual care.


Healthcare provider CIOs advancing healthcare and life science

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  • Andor Health
  • Epic
  • Mobile Heartbeat
  • Oracle Health
  • PerfectServe
  • Stryker (Vocera)
  • symplr
  • TigerConnect
  • Alarm Management
  • Analytics/Reporting
  • Care Team Collaboration
  • Critical Results
  • Interoperability
  • Patient/Family Engagement
  • Secure Messaging
  • Voice/Telephony Integration
  • Care Team Collaboration
  • Care Coordination
  • Patient/Family Engagement
  • Critical Results Viewing
  • Patient Safety


Barry Runyon

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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