Gartner Research

Critical Capabilities for Robotic Process Automation

Published: 14 August 2023


Robotic process automation products provide a wide range of capabilities that enable application and software engineering leaders to improve efficiency as part of their hyperautomation strategies. This research evaluates 16 RPA products, based on their ability to support four common use cases.

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Key Findings
  • The robotic process automation market’s growth rate was 22% in 2022. Compared with the 31% growth rate in 2021 and 63% in 2020, this slower growth shows that this market has passed through its initial excitement phase, and has now entered the early maturity stage.

  • RPA vendors are adding new products to their portfolios or are being acquired to provide more general task and process automation platforms with a wider range of capabilities. These include task mining, intelligent document processing, conversational artificial intelligence, low-code development, workflow orchestration and decision automation.

  • RPA vendors are primarily focusing on providing fully cloud-based solutions.

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  • Appian
  • Automation Anywhere
  • Cyclone Robotics
  • EdgeVerve Systems
  • Hyland
  • IBM
  • Laiye
  • Microsoft
  • NICE
  • Nintex
  • Pegasystems
  • Salesforce (MuleSoft)
  • Samsung SDS
  • SAP
  • SS&C Blue Prism
  • UiPath
  • Automation Design and Development
  • Attended Automation
  • Screen Scraping
  • Self-Healing Bots
  • Orchestration
  • Task Mining
  • AI-Augmented Capabilities
  • Governance and SDLC Management
  • Cloud Capabilities
  • DR and High Availability
  • Security and Compliance
  • Platform Ecosystem
  • Unattended Automation
  • Augment Human Workers
  • Enable an Automation Center of Excellence
  • Embedded In-Application Automation

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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