Published: 24 August 2023
Though risk reduction is identified as a top five goal for I&O organizations, I&O leaders are often engaged only after a security incident is detected and focus on MTTR and impact reduction. To optimize resilience, I&O leaders must become a proactive partner in IT’s exposure management program.
While risk reduction and resilience are top priorities, I&O leaders find it difficult to dedicate the resources and attention needed to make security a core part of I&O work.
Most organizations do not coordinate around a system of record or shared telemetry for assets, incidents and cases, which can result in operational inefficiencies, lack of visibility and elongated response times for security-related issues.
Threat exposureincreases when I&O and security teams are not optimizing alignment opportunities.
I&O leaders responsible for IT service management (ITSM) practices must:
Reduce exposure and mitigate risk to digital services by establishing shared goals with security
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