Published: 24 August 2023
If employed effectively, generative AI has the potential to uncover new, unexplored and hidden business opportunities for future growth. In response to an unprecedented number of business executives inquiring about GenAI implications, this document gives CPS CIOs clarity and guidance.
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GenAI is currently being piloted and deployed for customer function support and automation, with a focus to enhance customer experience and reduce churn.
Adoption of GenAI will expand to network optimization and business unit efficiencies in the coming six to twelve months.
CSP CIOS responsible for digital transformation and innovation should:
Lay the foundation of an AI governance board/council to evaluate current AI strategy and ways to incorporate GenAI by including business unit (BU) leaders, data scientists and data engineers to have a consensus over the organizationwide strategy. This board/council will also suggest ways to streamline data strategy to enhance
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