Gartner Research

Competitive Landscape: Intelligent Document Processing Platforms

Published: 04 September 2023


Intelligent document processing platforms are essential for the automation of document-centered workflows. High growth of over 16% has attracted many new providers, resulting in a saturated market. Technology and service providers must strategize to differentiate in order to cut through the clutter.

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Key Findings
  • The averagedealsizefor intelligent document processing (IDP) platform solutionsincreasedby28% in 2022, asimplementationsscaled and expansionintonewusecasesrealizedgreaterbusinessvalue.

  • Abouttwo-thirdsofIDP platform providers’ competitive strategy is basedonproductdifferentiationandaboutone-third of providers’ strategy is focused onclient needs. Still, differentiation remains achallenge.

  • ManyIDP platform providershavemadeaproductpivotinthelasttwoyears, evolvingfromnarrow/limitedfeaturestoamorerobust, industry-centeredproduct,andthisevolutioncontinues.

  • Large language models (LLMs)havedisruptedtheIDP platforms market, not only asatechnologytobeconsidered/integratedbutalsoasaperceivedalternativetoIDPasawhole.


To competeeffectively, technologyandserviceprovidersof IDP platformsmust:

  • Buildaccountfarmingfunctionsbyseparatinghuntingandfarmingresponsibilitieswithinthesalesorganizationstructureinordertocapturethescale-upactivitiesinclients.

  • Createaneffectivedifferentiationstrategythatgoesbeyondjustproductsbyconsideringaspectssuchasfinersegmentationofthemarketandcreatingnichepropositionsforspecificsegments.

  • ContinuetoaccommodateLLMsasintegralcapabilitiesservingmultiplepurposes, butfocusonlow-volume, high-valueusecaseswhereLLMsaresourcedasarate-based, externalservice such as generative pre-trainedtransformers (GPT).

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Arup Roy Stephen Emmott

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