Published: 07 September 2023
CIOs are critical for any communications service provider to increase investment accountability, address digital acceleration and balance economic uncertainty. To achieve company objectives, CIOs must embrace KPIs and adopt new behaviors to become business-focused CIOs.
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Many CIOs and technology leaders are focused on their internal activities while relying on line-of-business leaders to focus on monetization, growth or customer experience.
Maintaining legacy IT architectures, pressure on network rollouts and cost optimization activities have forced CIOs to focus on infrastructure work, while giving insufficient attention to the business requirements driving the infrastructure changes.
Successful CIOsstart from company objectives that link to the main efforts they and their teams can do to drive company success, while dealing with network and IT architectures and complications caused by acceleration of company priorities.
CSP CIOs responsible for digital transformation and innovation should:
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