Published: 13 September 2023
To support effective commercial management of technology services, TEM services should deliver robust cost optimization, asset inventory and workflow automation capabilities. Sourcing, procurement and vendor management leaders must consider market dynamics and drivers when exploring TEM providers.
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Due to current inflationary pressures and an uncertain economic outlook, enterprises have become increasingly focused on managing their communications spend with more scrutiny, to ensure all services add value to their organizations.
Gartner client interactions indicate that enterprises want a regular proactive engagement rather than a reactive one. Clients often cite disappointment with current environments.
Many commercial models are in use, often with undisclosed costs. Because of this variety and ambiguity, enterprises may struggle to select the right model, understand the provider’s actual offerings and determine the optimal price level for a financially beneficial deal.
As a sourcing, procurement
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