Gartner Research

BPM Maturity Model Identifies Six Phases for Successful BPM Adoption

Published: 18 October 2006

ID: G00142643

Analyst(s): Jim Sinur, Michael James Melenovsky


The business process management maturity and adoption model provides guidance for how your organization can more easily navigate the challenges of becoming process-managed.

Table Of Contents
  • Introduction
  • The Six Phases of BPM Maturity — Overview
    • The BPM Maturity Model and Its Critical Success Factors
  • The Six Phases — in Detail
    • Phase 0: Acknowledge Operational Inefficiencies
    • Phase 1: Become Process Aware
    • Phase 2: Establish Intraprocess Automation and Control
    • Phase 3: Establish Interprocess Automation and Control
    • Phase 4: Establish Enterprise Valuation Control
    • Phase 5: Create an Agile Business Structure

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