Published: 12 March 2024
Technological advances are reshaping the ODWS market, posing challenges for enterprises looking to outsource services for efficiency, collaboration, engagement and cost reduction. Sourcing, procurement and vendor management leaders should evaluate these 18 providers against the specific use cases.
Customers’ desire for innovation and an enhanced digital employee experience is accelerating the evolution of outsourced digital workplace services. Self-healing capabilities, automation, remote support, device management and artificial intelligence are essential. Growing challenges in the global economy amplify the urgency of digital workplace transformation.
ODWS deals are divided into transformation-driven deals, which surpass IT to enhance productivity and business outcomes, and technology-driven deals which focus on cost optimization. Clients are increasingly seeking ODWS providers capable of reconciling the gap between transformational goals and cost efficiency.
Customers are prioritizing AI-powered workplaces that serve organizational and individual needs and emphasize productivity, creativity
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Analysts:
Biswajit Maity, Karl Rosander, Andrea Lanzavecchia, Matt Baldino
Gartner Critical Capabilities research complements Gartner Magic Quadrant™ analyses by offering deeper insights into products and services provided by multiple vendors in specific markets, focusing on how well each product meets detailed functional requirements rather than on the vendors’ overall market positioning.
For more information, see the FAQ on How Products and Services Are Evaluated in Gartner Critical Capabilities or visit the Gartner Critical Capabilities methodology page.
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