Published: 27 May 2024
In a rapidly evolving digital finance transformation market, corporate controllers should assess F&A business process outsourcing providers based on eight critical capabilities. This research will help align those capabilities with their needs and identify the providers best suited to serve them.
Providers performing well across all eight critical capabilities tended to score highest for the digital transformation methodology capability. They continue to enhance process optimization assessments with new methods and tools to implement technology solutions and manage transformations.
High scores for advanced analytics reporting capabilities were associated with integrated end-to-end process reporting and performance reporting on prebuilt, configurable, in-cloud solutions enhanced by AI. These capabilities are important for process and performance transparency.
The lowest scores across all providers were for contract pricing transparency, with fewer than 40% achieving a “good” rating. Providers’ unwillingness to offer pricing model breakdowns can make it
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Gartner Critical Capabilities research complements Gartner Magic Quadrant™ analyses by offering deeper insights into products and services provided by multiple vendors in specific markets, focusing on how well each product meets detailed functional requirements rather than on the vendors’ overall market positioning.
For more information, see the FAQ on How Products and Services Are Evaluated in Gartner Critical Capabilities or visit the Gartner Critical Capabilities methodology page.
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