Gartner Research

MarketScope for Remote Support Services (Global)

Published: 17 October 2008

ID: G00161003

Analyst(s): Frank Ridder , Claudio Da Rold , Richard T. Matlus, Gianluca Tramacere, Jim Longwood , Eric Goodness , William Maurer


This is a new MarketScope to capture remote support services that traditionally have been provided domestically, but are now expanding to global delivery. This MarketScope identifies 26 global and/or regional service providers and their remote support service capabilities.

Table Of Contents
  • Market/Market Segment Description
  • Inclusion and Exclusion Criteria
  • Rating for Overall Market/Market Segment
  • Evaluation Criteria
  • Vendor Product/Service Analysis
    • Accenture
    • ACS
    • AT&T
    • Capgemini
    • Cognizant
    • CompuCom
    • CSC
    • Dell
    • EDS
    • Genpact
    • Getronics
    • HCL Technologies
    • HP
    • IBM
    • Infosys Technologies
    • Logica
    • Maintech
    • NIIT Technologies
    • Perot Systems
    • Satyam
    • Siemens SIS
    • Sify
    • Tata Consultancy Services
    • Unisys
    • Verizon Business
    • Wipro Technologies
  • MarketScope Rating Framework

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