Gartner Research

Cisco Smartnet or Vendor-Branded Support: Considerations for Each

Published: 01 December 2008

ID: G00162730

Analyst(s): Christine Tenneson

Summary

This research summarizes the differences between Cisco Smartnet contracts and authorized vendor-branded support contracts, backed by Cisco.

Table Of Contents
  • Overview
  • Cisco Smartnet Service Contracts
    • Cisco "Shared Support" Contracts
    • Cisco "Global Service Alliance" Contracts
    • The Difference Between Smartnet and a Vendor-Supported Contract
  • Conclusion

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