Gartner Research

Automated Business Process Discovery Improves BPM Outcomes

Published: 23 December 2008

ID: G00164422

Analyst(s): Marc Kerremans


Automated business process discovery can complement traditional business process discovery, help process analysts better understand the dynamics of business processes and improve the quality of process models.

Table Of Contents
  • Overview
  • The Importance of Business Process Discovery
    • Step 1: Process Selection and Prioritization
    • Step 2: Capturing Process Information
  • Automated Business Process Discovery
    • Capturing the Existing Information
    • Mining the Process Information
  • Some ABPD Examples
    • Automating the Invoice Process in a Municipality
    • Streamlining of Healthcare Processes
    • Call Center Process in a Bank
  • ABPD Vendor Capabilities

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