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Gartner Expert
Christine Tenneson
VP Analyst
Christine Tenneson is a Research Director supporting Gartner's Tech CEO research. She is a Key Initiative leader for Business Performance Management (BPM) for Tech CEOs, which covers Key Performance Indicators (KPIs), managing talent, and culture. She also is a Key Initiative lead for Customer Acquisition (CA) for Tech CEOs which covers channel, sales and marketing. For market coverage, her primary research coverage is infrastructure/data center services and services channels and is an expert on the VAR/solution provider market.
Previous experience
Prior to joining Gartner, Ms. Tenneson served as Director of Research at Aquent and Monster.com. In these roles, she was responsible for quantitative and qualitative research, including client satisfaction measurement, brand awareness and analytics.
Prior to those roles, Ms. Tenneson's experience included six years at IDC, where she specialized in maintenance and support services, managing both the Network Consulting and Integration Services and the Software and Hardware Support Services research programs. While at IDC, her experience included competitive intelligence, forecasting and services marketing program development.
Professional background
Aquent
Director of Research
Monster
Director of Research
IDC
Program Manager
Areas of coverage
Business Performance Management for Tech CEOs
Customer Acquisition for Tech CEOs
Corporate Development for Tech CEOs
IT Services and Solutions
Education
M.B.A., Clark University
Top Issues That I Help Clients Address
1Cost optimization for sourcing and procurement by VAR consolidation/VAR rationalization.
2Best practices in supplier diversity programs and what VARs to consider.
3Master service agreements with solution providers/VARs (cost plus, rebates, value items, SLAs).
4How to articulate value and differentiate as a tech CEO in the infrastructure services market.
5How to design, build, manage and measure KPIs for a channel program as a tech CEO.