Gartner Expert

Kelsie Marian

Sr Director Analyst

Kelsie Marian is a Senior Director Analyst with Gartner's CIO Research Group. Ms. Marian's primary focus is advising Tier 1 retailers on improving the Frontline Associate Experience. From a technology perspective, she covers workforce management applications and the use of smart robots in stores. Her research focuses on supporting and fostering digital dexterity to help facilitate digital transformation, and ways to enable store associates to create competitive advantage. She is also the Key Initiative (KI) Leader for the Retail Team.

Previous experience

Prior to joining Gartner, Ms. Marian worked in the media industry, where she was responsible for sales campaigns, consumer research, and CRM training. She also has three years of in-store experience with an international home decor retailer.

Professional background


Marketing Analytics Manager

Naples News Media Group

Research Manager

Areas of coverage

Unified Retail Commerce for Digital Business Execution


M.S., Predictive Analytics, Northwestern University

B.B.A., Marketing, With Honors, Georgia College and State University

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Top Issues That I Help Clients Address

1How can I optimize our store associates to execute effectively on customer requirements?

2How can I help my organization foster digital dexterity for store associates while expanding collaboration and communication?

3How can I help my organization leverage store associates to create competitive advantage?

4How can I leverage emerging technologies and innovations to support associates to execute customer centric workflows?

5What is the right mix of work between man and machine needed in store?