Gartner Research

Digital-Outcome-Driven Metrics for Unified Retail Commerce

Establish a framework for linking business and technology outcomes.

Experts: Kelsie Marian, Hanna Karki

Many executives struggle to measure and articulate the quantifiable value aspects of their technology investments. In order to establish a clear “line of sight” between technology and institutional (“business”) outcomes, executives need to build a structured metrics library.

Establishing a structured framework of outcome-driven metrics is essential for executive leaders to create KPIs that reach a quantifiable mission value for technology investments. In this research, we provide both fundamental and inspirational metrics for increasing the value of IT investments.

Complete the form to get your free copy.

Download Research

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Type company and location
    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.