Robotic process automation (RPA), sometimes called smart automation or intelligent automation, refers to advanced technologies that can be programmed to perform a series of tasks that previously required human intervention. It’s faster, cheaper and scalable, and commonly used for things like reporting, accounts payable, customer feedback capture and sales quote preparation.

RPA technology usually costs about one-third of an offshore employee or one-fifth of an onshore employee, and it can work 24/7/365, with no human errors if programmed correctly. With efficiencies like these, RPA could be a game-changer for shared services.