In a rapidly evolving situation, as with the COVID-19 virus, shared services leaders need perspective to ensure they take the right actions for their organizations, employees, shareholders and themselves.

In partnership with dozens of shared services leaders, Gartner has studied successful approaches, ideas and actions that shared services teams are taking with regard to:

  • People and business operations
  • Shared services and finance function management
  • Financial performance

Download the key take-aways to help you navigate and plan your response to the global pandemic.