The Power of Digital Transformation

Metro South Health

Metro South Health’s vision of lifelong patient wellness demanded a new model where data — accurate, well-protected data — was available in the right place at the right time. Needing guidance on developing a digitized hospital-wide program for first health services, the health care organization turned to Gartner. 

Mission-critical priority

Metro South Health needed to improve data access and increase operational efficiency through digital transformation and at the same time deliver higher-quality patient-centered care.

How Gartner helped

Metro South Health’s Gartner executive partner  worked alongside key stakeholders to develop and execute a successful long-term patient and staff engagement plan. Gartner research, tools and peer engagement provided relevant insights and guidance on technology investment and vendor engagement to support the digital hospital strategy. Additionally, Gartner's expertise provided a knowledge base, strategic framework and timetable to complete the digital transformation.

Business impact

With Gartner's support, Metro South Health successfully:

  • Digitized all five hospitals in the system.
  • Saved up to three months in implementation and an additional six months by understanding the technology risks and how to mitigate them.
  • Streamlined services and improved care for patients as a result of the new paperless environment.


Hospital & Health Care

$2.59 billion


Chief Information Officer

Achieve your mission-critical priorities with Gartner for IT Leaders

Gartner helped guide us around our strategic planning and our future planning, enhancing our governance models to ensure that we're client-focused but also outcome-focused and contemporary, moving away from the traditional ICT governance model.

Michael Draheim

Chief Information Officer, Metro South Health

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