CIO Role in Digital Transformation

CIOs and IT leaders must become digital strategy agents for their organizations

Sustain your digital momentum in 2021

The technology-driven innovations that were transformational in a previous era have become table stakes for staying in business. It’s no longer enough to execute on a digital transformation at the speed of business. You now need digital acceleration.

This Gartner Guide to Digital Acceleration will help you:

  • Prioritize what to accelerate and where to invest
  • Hack your culture to accelerate change
  • Keep up your digital momentum

Download the Accelerating Digital Guide

Learn the best ways to keep accelerating your digital transformation.

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    Gartner helped guide us around our strategic planning, our future planning, enhancing our governance models to ensure we’re firstly client-focused but also outcome-focused and contemporary, moving away from the traditional ICT governance model.

    Michael Draheim

    Chief Information Officer, Metro South Health

    How we address the top CIO challenges

    With technology becoming a major enabler for businesses, the role of the CIO is evolving from technology expert to business strategist. With increasing expectations, CIOs today are facing unprecedented challenges to improve business outcomes, transform business models, modernize technology and enhance customer experience. Our insights, advice and tools helps CIOs find solutions to their most pressing challenges and help learn about the latest developments that matter to a CIO the most.

    2021 CIO Agenda: Seize This Opportunity for Digital Business Acceleration

    Discover the 4 key activities that distinguish top organizations from typical and trailing counterparts when it comes to digital business acceleration and long-term agility.

    CIO Leadership Vision for 2021

    2021 brings with it the imperative for CIOs and their organization to generate more business value using innovative technologies and approaches to information. This ebook highlights the trends and challenges that CIOs and Heads of IT will have to reconcile in the coming year and actions they can take in response.

    The IT Roadmap for Digital Business Transformation

    The Gartner IT Roadmap for Digital Transformation is based on unbiased research and interactions with thousands of organizations across all industries and sectors. CIOs and IT leaders can avoid common pitfalls and lead smart, effective digital transformation by following best practices.

    The Art of the 1-Page Strategy

    Developing a strategy has become easier, with 15 pages replacing hundreds, but even 15 pages too many when trying to engage an enterprise in business growth. This complimentary webinar explores the Art of the One-page Strategy, showing you how to use storytelling to articulate business strategy and success.

    Experience information technology conferences

    Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conference series.

    CIO role questions Gartner can help answer

    • Digital ideation and delivery: Identify, test and scale the most promising digital business ideas within business budget. 
    • Digital foundation building: Manage cross-cutting platforms and integration.
    • Traditional IT management: Manage legacy infrastructure, security and core enterprise. 
    • General business management: Work with business leaders to shape the organization’s approach to digital business transformation and build the digital dexterity of leaders.

    With the rapid rate of digital transformation changing the face of enterprises globally, the role of the CIO is also transforming. Insular IT management is a thing of the past, with CIOs now a linchpin in the C-suite, educating and guiding business leaders on ownership of critical digital responsibilities to help accelerate digital business progress. 

    Moving into the future, CIOs will have to cement that critical inclusion in business leadership as management develops more advanced digital dexterity. 

    Taking a more holistic view of business strategy and transformation instead of just IT, CIOs will need to shift their focus to building the digital competencies of general managers and overseeing implementation and growth of digital strategy.

    In 2019, 82% of businesses surveyed had a digital transformation plan in place. Having embraced the importance of technology in the changing face of business, organizations are now developing leaders with their own IT and digital talent to progress with business initiatives, unreliant on IT teams for delivery or implementation. While this is welcomed news for business growth, the traditional role of IT management or CIOs has rapidly changed. 

    To maintain their hard-fought influence in the C-suite, CIOs will need to redefine their teams and approaches to business integration. All of IT will need to shift focus to educating business partners on emerging technologies, coaching business partners on iterative development methodologies and helping business partners understand integration requirements to remain relevant to an organization’s growth strategy.

    As the digital dexterity of the workforce grows, CIOs need to ensure they’re delivering more than just IT advice to an organization.


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