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Premium Research Feb 2025
... Cross-functional collaboration is often the best way to improve system resilience in cloud and on-premises environments, rather than “you build it, you run it.” I&O technical professionals can derive modern resilience practices from site reliability engineering innovations. Overview Analysis Recommendations ...

Analyst(s):   Lydia Leong
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Research Aug 2017
... CIOs who are proposing a shared-service strategy must demonstrate how it will deliver value, that it can address the lessons of past failures and how it can incorporate future trends that are shaping operational delivery models. This research will help CIOs effectively make these capabilities clear. ...

Analyst(s):   Neville Cannon
Client Story March 18 2021
... confident, data-driven decisions in a new market. Saved time and money by having access to industry-specific research and expertise. Industry: Information Technology and Services Revenue: $1 Million+ Employees: 50 Contact: CEO Related Gartner Resources Gartner Priorities Navigator for Tech CEOs Product Strategy ...
Announcement September 09 2025
... details, please visit Gartner IT Symposium/Xpo 2025. Social Media: Join the discussion on social media using #GartnerSYM. About Gartner for Information Technology Executives Gartner for Information Technology Executives provides actionable, objective insight to CIOs and IT leaders to help them drive their ...
Research November 02 2018
... strategic planning as a waste of time. Strategic plans don’t measure up or deliver forecast benefits. The objective sounds simple enough: Define the organization’s strategy and make resource allocation decisions to pursue it. The problem is, the results often fail to meet expectations. We surveyed more than ...
... the best fit for your products, they’ll stay with you longer and spend more year over year. There are a couple of formulas to calculate CLV, depending on if you want to pull out the costs that it took you to acquire the customer, and it may differ by industry, geo, or segment. Historical opportunity data ...
Research Dec 2020
... Today, there are far more employees customizing or building digital solutions outside IT than inside IT. This note will help you identify frames, tools and case studies of CIOs that have successfully navigated this shift and enabled analytics and technology producers across the enterprise. Analysis ...

Analyst(s):   CIO Research Team
Research Jun 2020
... members regarding their practices around dematerializing and digitalizing invoices from the external suppliers. It examines the percentage of physical invoices that were digitized in 2019, IT cost per supplier invoice, and plans to undertake dematerialization projects at members' organizations. Gartner ...

Analyst(s):   Consult the Board Research Team
Research March 02 2023
... infrastructure/service — be it a public cloud, hosting, colocation, edge or on-premises — is no longer optional. Organizations spend much of their effort on the deployment of new and existing business capabilities. However, they pay little attention to the effect that this can have on business value, costs and risk ...
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