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... Access Research Already a Gartner client? Despite years of self-service investment, organizations continue to primarily serve customers using assisted service. Customer service and support leaders must expand their use of self-service to scale their customer engagement efforts, realize ROI and drive c ...
... Tech CEOs can use internship programs to access and leverage short-term talent with external perspectives. But to be effective, such programs must be structured to create mutual benefits for the intern and the organization. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Colt Technology Services completed the acquisition of Lumen Technologies’ EMEA business in November 2023. In February 2023, both vendors were included in the Magic Quadrant for Network Services, Global. Colt’s customers should assess the potential impact of the transaction on their company. Key Backg ...
... Access Research Already a Gartner client? Enterprise architecture leaders hiring a solutions architect are inundated with generic, outdated samples of job descriptions. Follow the sample job description in this tool for a broad understanding of the role’s responsibilities, scope, experience and compet ...
... Access Research Already a Gartner client? EA leaders seeking to hire a technical or infrastructure architect are inundated with generic, outdated samples of job descriptions. With organizations vying for the best talent in a competitive market, crafting impactful job descriptions will help organizatio ...
... To manage artificial intelligence, software supply chain security and zero trust, the U.S. federal government issued bold policies that pose new challenges in resourcing and implementation for CIOs. The background and recommendations in this research can assist CIOs in achieving policy objectives. Ov ...
... The enterprise business applications markets will grow to $209 billion in 2024 (13.7% YoY growth in constant currency) and reach $325 billion in 2027, with a CAGR of 14.3% at constant currency from 2022 to 2027. Technology general managers should focus on customer outcomes and balance growth and pro ...
... Executive boards want cybersecurity managed like other business risks. Security and risk management leaders can use this case study to learn how BCBSND achieved this by developing and using cybersecurity outcome-driven metrics to steer investment. Gartner Research ...