... Live chat is a key engagement channel, and an integral part of an organization's digital customer engagement strategy. Application leaders should follow these best practices to fulfill expectations of convenient, fast and meaningful service and improve customer experience. Key Challenges Introduction A ...
Analyst(s): Guneet Bharaj | Brian Manusama
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... Business model innovation through innovation ecosystems is an essential capability for enterprises seeking to invest in new business models or defend against industry disruption. CIOs can inspire the leadership team to be entrepreneurial, create a separate BMI capability and master four key steps. Ov ...
... Access Insights Already a Gartner client? AI operates as a “black box” in most organizations, so gaining clarity about AI models is the first step application leaders must take to gain the context needed for risk management. We outline the top five priorities for managing AI risk in your organization. ...
Analyst(s): Avivah Litan | Anthony Mullen | Jeremy D'Hoinne
... Access Insights Already a Gartner client? 2021 saw the highest average breach cost in 17 years, and 10% of breaches involved ransomware — doubling last year’s frequency. In the face of these threats, security and risk management leaders need an incident response plan to reduce the business and operati ...
... CIO’s need their communications to be understandable, insightful and convincing. When structured using common storytelling techniques, information becomes more interesting, more persuasive, and more memorable, and, therefore, more impactful. Gartner Insights Abstract ...
... Access Insights Already a Gartner client? This Gartner Critical Capabilities report evaluates the leading configure, price and quote application suites against six use cases. Application leaders should use the rankings in this report to identify a shortlist of vendors for deeper evaluation. What You Ne ...
... Access Insights Already a Gartner client? Matter management software facilitates and tracks activities relevant to the delivery of legal services by corporate legal professionals. Legal and compliance leaders should use this Market Guide to understand this changing market and in form their technology ...
... As the automation of sales functions and management continues to increase with the rise of artificial intelligence, application leaders supporting sales teams must take advantage of opportunities to improve sales outcomes and management while reducing technology costs. Analysis What You Need to Know St ...
Analyst(s): Ilona Hansen | Melissa Hilbert | Theodore Travis | Mark Lewis
... Access Insights Already a Gartner client? CIOs use governance mechanisms to help them make the right decisions. The digital age requires refocusing governance styles and mechanisms to ensure the right decisions are made effectively. CIOs must recompose traditional enterprise governance mechanisms to b ...