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Insight January 09 2025
... a culture where all employees feel empowered to contribute their unique perspectives. Embracing AI in performance management As AI tools become more integrated into performance management, employees increasingly embrace them to enhance fairness in evaluations. This offers organizations the opportunity ...
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Webinar On-Demand
... state, and local community intricacy. Navigating this complex landscape requires a strategic, programmatic approach, guided by informed executive management decisions. Government CIOs are in an incredible position to impact more than just their technology area of responsibility; they sit in a seat that ...

Analyst(s):   Cyndy Loomis, Ed.D.   |   Bob Brese
... the outlook of the data center market at the Gartner Data Center, Infrastructure & Operations Management Summit, November 24-25 in London and the Gartner Data Center, Infrastructure & Operations Management Conference taking place December 2-5 in Las Vegas. More information on the London event can be ...
Announcement September 10 2025
... managed and improved via feedback. By digitizing and modeling decisions as assets, it bridges the insight-to-action gap to continuously improve decision quality, actions and outcomes. “Agentic AI and generative AI hype, regulatory pressures on decision automation and recent global uncertainty have revealed ...
Conference Highlight September 14 2026
... value. Key Takeaways “Agentic AI promises transformation, but today’s reality is shaped by hype, limited integration maturity and emerging lifecycle management capabilities.” “With the rapid surge of interest in AI agents, many vendors are contributing to ‘agent washing’ by rebranding existing capabilities ...
Blog Post November 05 2008
... answer is he didn’t get away with it. Gartner published opinions are just that: Gartner opinions. They are published after extensive peer review, management approval and copy editing for clarity. Contrast this published opinion with the content posted by Gartner analysts on their blogs, which is clearly ...
Webinar On-Demand
... tomorrow. •Learn how AI challenges our privacy and personas •Find out more about the operational risks at the heart of the AI •Discover how AI threatens management structures Return to this web page to watch this webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar. ...

Analyst(s):   Daryl Plummer
Research Dec 2013
... Information Technology (IT) outsourcing metrics. The focus of the research is both on IT spending and staffing as well as qualitative analyses around management of the sourcing process. Information provided was collected throughout 2013 from a global audience. Analysis Overview IT Key Metrics Data Research ...

Analyst(s):   Linda Hall   |   Eric Stegman   |   Jamie Guevara
Research Jul 2020
... Order-to-Cash BPO Recorded Video Customer Service Source-to-Pay BPO Virtual Customer Assistants Robotic Process Automation (RPA) Climbing the Slope Customer Management BPaaS Learning BPO Finance and Accounting BPO SIAM Entering the Plateau Customer Analytics BPO Work at Home/Gig Agent CM BPO Appendixes Hype Cycle ...

Analyst(s):   Jaideep Thyagarajan
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