Gartner IT Symposium/Xpo 2026 APAC: Day 1 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week on the Gold Coast, Australia. Below is a collection of the key announcements and insights coming out of the conference. 

On Day 1 of the conference, we are covering sessions on how to navigate the AI agent landscape; the top techology trends in government; agentic AI governance; and how to shift focus from "can AI do this job?"

Presented by Adrian Leow, VP Analyst, Gartner 

The AI agent ecosystem is rapidly advancing, marked by significant hype and an overwhelming range of choices. In this session, Adrian Leow, VP Analyst at Gartner, provided an overview of the AI agent landscape and outlined evolving deployment models to help IT leaders translate AI opportunity into measurable business value.

• “Agentic AI promises transformation, but today’s reality is shaped by hype, limited integration maturity and emerging lifecycle management capabilities.”
• “With the rapid surge of interest in AI agents, many vendors are contributing to ‘agent washing’ by rebranding existing capabilities without true agentic functionality.”
• “Current LLM-based AI agents can efficiently perceive information, but they lack adaptability and fall short in contextualized decision making.
• “Enterprise AI agent platforms offer a balance between speed and flexibility, enabling organizations to deploy quickly, while still tailoring agent workflows to specific business needs.”
• “To get value from agentic AI, IT leaders should prioritize high-frequency, low-complexity use cases, apply guardrails and upskill the workforce.”

Journalists can receive additional information and/or request an interview with Adrian Leow by contacting Emma Keen at emma.keen@gartner.com.