... Today’s omnichannel conversational platform bots are built on long, opaque prompts and rely heavily on structured CRM data, limiting their transparency, adaptability and business value. OCP product managers that do not build bots using explainable AI and real-time conversational data will be left behind ...
Analyst(s): Brian Doherty
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... Access Research Already a Gartner client? Enterprise application leaders often have to choose between process-model-driven platforms and microservices-based orchestration platformsfor their process automation initiatives. This research will help them select the right process orchestration technology. Insights ...
Analyst(s): Marc Kerremans | Tushar Srivastava | Akash Jain
... Agentic AI is the next frontier driving business innovation and efficiency, and embracing agentic capabilities is the only path to survival in the AI race. Product leaders must capitalize on agentic AI by innovating with no-code agent platforms, developer agent platforms and domain-specialized agents ...
Analyst(s): Alfredo Ramirez IV | Anushree Verma | Danielle Casey | Aakanksha Bansal | Walker Black | Akhil Singh
... a Gartner client? With 21% growth in 2024, the global semiconductor market will have a three-year cycle of double-digit growth. Revenue will reach $733.0 billion in 2025 (up 11.8%) and $814.8 billion in 2026 (up 11.2%). GPUs and AI accelerators will dominate, surpassing $150 billion by 2028, up from ...
Analyst(s): Shrish Pant | Joseph Unsworth | Rajeev Rajput | Jon Erensen | Jainendra Singh | Roger Sheng | Stacey Yin | Kanishka Chauhan | Yashika Goyal | Masatsune Yamaji | Menglin Cao | Kartikay Gulani
... Access Insights Already a Gartner client? The CRM digital commerce software market will grow at a five-year CAGR of 16% in constant dollars through 2026 as adoption continues in both B2C and B2B organizations. Technology and service providers can use this document to understand the drivers behind end-user ...
... CIO Guide to Smarter Spending: Invest in Business Outcomes Drive business value by binding IT investments to business outcomes The CIO Guidefor Smarter Spending will help you understand where to invest IT resources to drive business outcomes by managing IT costs more strategically and programmatically ...
... of revenue. The supply chain operating model must evolve to keep pace with the acceleration of machine ordering. Download the digital supply chain guidefor our latest survey findings: CSCOs expect double-digit growth in demand from machine customers by 2030 Only 15% of supply chains are ready to respond ...
... Access Research Already a Gartner client? A practical AI strategy is essential, as weak governance and uneven provider maturity can limit the value of IT services. This research demonstrates how SPVM leaders can apply the C.O.R.E. framework to embed measurable outcomes, strengthen oversight, and drive ...
Analyst(s): Sundar Viswanathan | Katarzyna Fonteyn | Jaideep Thyagarajan | Luis Pinto